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FAQ


 
1What is evaporative cooling?

Nature’s most efficient means of cooling is through the evaporation of water. Evaporative cooling works on the principle of heat absorption by moisture evaporation.

The evaporative cooler draws exterior air into special pads soaked with water, where the air is cooled by evaporation, then circulated into your space.

2How do we know which model is suitable for us?
Please email to info@vankool.com or call us by +86-757-23608314 and let them know your requirements and situation,then we will recommend the correct models for you.
3How long is the delivery time for sample&bulk order?
Gerenally it takes us 1-2 days for sample order and 15-25 days for bulk order
4What is your MOQ?
Generally our MOQ will be one 40HQ container,and you can mix 2-3 models into the container for the 1st order
5What is your payment term?

Generally we should receive 30% deposit via T/T and balance 70% should be received before shipment.

We can also accept L/C as the payment term while the price will be a little bit higher since we need to pay more bank charges

Paypal and Western Union are welcome for sample payment

6What is your guarantee policy?

Generally we will offer 1 year guarantee for the whole unit and we will also offer 1% spare parts free of charge for your maintenance.

Moreover,we will help our customers to solve any quality problems after one year guarantee